You can delete your Steady Away account and its data at any time. Here is how, and what happens to your data.
Delete from inside the app
- Open Steady Away
- Go to Settings, then Profile
- Tap Delete Account and confirm
Your account is deleted straight away.
If you no longer have the app
Email info@steadyaway.tech from the email address on your account, with the subject "Delete my account". We will delete it within 30 days and confirm by reply.
What is deleted
- Your account record, including your email address and display name
- Your session history held on our servers
These are removed immediately and permanently. We do not keep a backup copy.
What is not deleted
- Session transcripts saved on your phone. These are only ever stored on your device, never on our servers. Delete them in the app, or by uninstalling it.
- A usage record tied to your device rather than to you. It holds only a count of free sessions and First Line chats used, so that the free allowance cannot be reset by deleting and recreating an account. It contains no personal information.
- Data already held by PostHog, Meta and TikTok. To remove that, use their own account controls.
- Your subscription. Deleting your account does not cancel billing. Cancel it in Google Play or the App Store.