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    Steady Away App Privacy Policy

    Last updated: 24 August 2026

    Introduction

    At Steady Away, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.

    Steady Away is a voice-first app that helps you prepare for moments of pressure. We have designed the app with privacy at its core.

    What We Collect

    Account Information

    When you create an account, we collect your email address and display name. This is stored securely on our cloud database to manage your account and subscription.

    Voice Data

    Your voice is processed in real-time by ElevenLabs, a third-party voice AI provider, to power the AI conversation. We have configured this provider to:

    • Not retain audio recordings after your session ends
    • Delete conversation transcripts immediately (0-day retention)
    • Not use your voice data for AI model training

    This means your conversations are processed but not stored on external servers.

    First Line (Text)

    First Line is our free text feature. When you describe a conversation you are preparing for, what you type is sent to ElevenLabs, the same AI provider that powers voice sessions, so it can suggest ways to open that conversation.

    ElevenLabs retains no conversations, voice or text. First Line requires no account, and what you type is not stored on our servers or linked to any account or profile.

    Conversation Transcripts

    Transcripts of your sessions are saved locally on your device only. They never leave your phone and are not uploaded to our servers. If you have iCloud or Google backup enabled on your device, transcripts may be included in your personal device backup — this is controlled by your device settings, not by us.

    Subscription Information

    We use a third-party subscription management provider to manage subscriptions. This provider receives a user identifier to track your subscription status. Payment details are handled entirely by Apple or Google — we never see your payment card information.

    Usage Analytics

    We use PostHog to collect usage data that helps us improve the app, including:

    • App opens
    • Onboarding completion
    • Session starts and completions
    • Session duration
    • Subscription screen views
    • Feature usage (such as voice selection and history views)

    If you are signed in, this data is linked to your account, and your email address and display name are shared with PostHog so that we can recognise returning users. If you are not signed in, it is linked only to an identifier generated by the app.

    We do not track the content of your conversations.

    Advertising and Measurement

    We advertise Steady Away on Facebook, Instagram and TikTok. To understand which adverts bring people to the app, Steady Away includes the Meta and TikTok software development kits. These send a limited set of events:

    • That the app was opened
    • That an account was created
    • That a session was started
    • That a subscription was purchased, together with its price and currency

    Alongside these events, Meta and TikTok receive your device's advertising identifier and, where you are signed in, an account identifier. TikTok additionally receives your email address and display name.

    Meta and TikTok use this information for their own advertising purposes, including measuring our adverts and selecting adverts to show you. This is a genuine sharing of personal data with third parties, not processing carried out on our behalf.

    We ask you first, and nothing is shared unless you agree. On iPhone we ask through Apple's tracking permission prompt. On Android we ask when you first set the app up, and you can change your answer at any time in Settings.

    We never share the content of your conversations, spoken or typed, with Meta, TikTok, or any advertiser.

    What We Don't Collect

    • We do not store your voice recordings
    • We do not store your conversation transcripts on our servers
    • We do not sell your data to third parties
    • We do not share the content of your conversations with advertisers, and we never use what you say or type to target adverts

    Third-Party Services

    We use the following services to provide the app:

    • ElevenLabs (AI provider) — Powers the AI voice conversation and First Line text suggestions. Configured for zero retention of your data.
    • Supabase (cloud database) — Securely stores your account information.
    • RevenueCat (subscription management) — Manages your subscription status. Receives an account identifier.
    • PostHog (analytics) — Collects usage data to help us improve the app. Receives your email address and display name when you are signed in. Never receives the content of your conversations.
    • Meta Platforms (advertising) — Receives app events, your advertising identifier and an account identifier, for advertising measurement.
    • TikTok (advertising) — Receives app events, your advertising identifier, your email address and your display name, for advertising measurement.
    • Apple and Google — Handle authentication (Sign in with Apple and Google) and payment processing.

    Each of these providers has its own privacy policy governing what it does with the data it receives.

    For details on the specific providers we use and their privacy policies, please contact us at info@steadyaway.tech

    Data Retention

    • Account data: Retained until you delete your account.
    • Voice data: Not retained. Processed in real-time and immediately discarded.
    • First Line conversations: Not retained. The text is processed while the chat is active and nothing you type there is stored on our servers.
    • Transcripts: Stored locally on your device. You can delete them at any time within the app.
    • Analytics and advertising data: Held by PostHog, Meta and TikTok under their own retention policies. Deleting your account removes your data from our systems; to remove data held by Meta or TikTok you will need to use their own account controls.

    Your Rights

    You have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your account and associated data
    • Export your data
    • Withdraw consent at any time
    • Object to the use of your data for advertising measurement

    To exercise these rights, contact us at info@steadyaway.tech or use the "Delete Account" option in Settings.

    For Users in the UK and EU (GDPR)

    We process your data based on:

    • Contract: To provide the service you have signed up for.
    • Consent: For optional features, and for advertising measurement. We ask before any tracking begins, and you can withdraw your consent at any time.
    • Legitimate interests: To understand how the app is used, balanced against your privacy rights.

    We have Data Processing Agreements in place with our third-party providers to ensure your data is handled in accordance with GDPR requirements. You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.

    Age Restriction

    Steady Away is intended for users aged 17 and over. We do not knowingly collect data from anyone under 17. If you believe a child has provided us with personal data, please contact us immediately.

    Security

    We use industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS) for all data transmission and secure authentication via Apple and Google.

    Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy in the app and updating the "Last updated" date.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Email: info@steadyaway.tech

    Website: steadyaway.tech

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